24/7 Nurse Triage & Workplace Injury Reporting
When an injury does occur, calling our workers’ compensation nurse triage reporting line will quickly connect employees with one of our knowledgeable, caring professionals.
HOW IT WORKS
The majority of workplace injuries do not require costly, time-consuming trips to the emergency room.
In fact, approximately 38% of all calls handled by CarivaCare do not become workers’ compensation claims.
ENHANCE YOUR PROGRAM
The initial call is completed, your employee is appropriately treated, and your company stakeholders are notified of the injury and results.
So, now what?
Submitting a claim after a workplace injury often means complicated information gathering and time-consuming actions.
CarivaCare cuts through the confusion and can help you move along the workers’ compensation process.
Submit to Carrier/TPA
Email Form to Employee
Claims System Entry
Nationally recognized medical algorithms are used by Registered Triage Nurses, reducing the employer’s liability and legal exposure
Available 24/7/365 (including holidays)
Provides a reasonable and neutral avenue for employees to report a workplace injury
Employees are more comfortable in providing details regarding their incident
Reporting allows for tracking of safety concerns
All calls are recorded with transcripts and call recordings available if needed
Call times average 14 minutes
Greater satisfaction experience by the injured employee promoting improved workplace morale
Prior to utilizing Encompass’ CarivaCare 24/7 injury hotline, it could take up to 15 days for an injury and all the forms to get directed to our claim department and uploaded into our claim system. Additionally, many of our employees sought care at the emergency department for non-emergent injuries. Since developing a partnership with Encompass, appropriate care is directed by registered nurses and our claims are added to our claim system the same day of the injury report. If you are currently not working with Encompass, I would encourage you to give them a call today.
– Kimberly K., W.C.C.P., C.P.D.M.
Director, Workers’ Compensation
Large Hospital and University System: 18k+ Employees
WHAT SETS US APART?
- Bilingual Staff, Native Spanish Speakers
- Self-Care Advice sent via text and/or email to the injured employee
- Treating facility information sent via text
- Injury photos obtained, when available