CALL US: 1-800-274-1102

Always Here For Your 24/7 Worker’s Comp & Injury Reporting Needs

COVID Collage

Times are tough right now, but you can rest assured about one thing. When it comes to getting incredible support with 24/7 nurse triage and injury reporting from the CarivaCare team—including for COVID-related issues—you’re in amazing hands.

Our mission to deliver great service to our clients has never wavered. We also know that this mission means more now than ever before, especially as employees start returning to work. That’s why we wanted to emphasize our commitment to care and explain what your team can expect from us.

Navigating The “New Normal” of Workplace Injuries

It’s simply not “business as usual” anymore. We’re all getting used to a new normal, and we’re here to support our nationwide clientele as they maneuver through this confusing and difficult time.

CarivaCare has adjusted to the significant changes necessary for workers’ comp. With tight social distancing measures in place, we’ve thoroughly trained our staff to adhere to all EEOC and CDC coronavirus guidelines and make recommendations based on all current COVID-19 best practices.

To further address concerns about potential coronavirus-related exposures or symptoms at work, we’ve added a specially-trained COVID-19 Workplace Response Team to our injury reporting program. Already industry experts, the nurses on the response team follow additional protocols related to the virus. Our goal is to put you and your team’s mind at ease from the time of potential exposure to getting test results and anything that follows.

Here’s a brief overview of how the CarivaCare COVID-19 Workplace Response Team works:

  • If you believe or know that there has been a coronavirus exposure at your workplace, or an employee is showing signs and symptoms, have your employee call the reporting line.
  • A CareNurse from our COVID-19 Workplace Response Team will take a comprehensive report and offer guidance, instructions, and support for what to do next. This could include further information about testing for the virus.
  • If testing occurs and results come back as positive, employees should call the COVID-19 Workplace Response Team back to discuss new procedures and next steps.
  • All necessary information will be relayed to applicable parties, including claims if required
  • After receiving their initial CareReport, organizations can make decisions and directives about self-isolation, timeframes, etc. based on all given information.
  • The submission of the CareReport to the insurance carrier or TPA can provide critical information if the employee tests positive for COVID-19.

Go here for more information about the CarivaCare COVID-19 Support Program.

At CarivaCare, We’re All In This Together

Just because COVID-19 has taken over the headlines doesn’t mean other types of workplace injuries have stopped.

No matter what is going on in the world, we’re still helping our clients navigate through the complexities of the workers’ compensation system. It isn’t always easy, but it is our passion. Every member of our friendly bilingual team of medical professionals is ready to take care of your unique needs at any time, day or night.

After all, no one can predict when a workplace accident or injury will occur. That’s why our round-the-clock service is fully prepared at the moment someone needs care the most. CarivaCare’s 24/7 nurse triage & workplace injury reporting program provides your company with a neutral, third party that can immediately report an on-the-job injury.

Our team will also guide you through the complicated and often stressful process of deciding appropriate medical treatment, whether it’s utilization of our mobile-first aid support program, or sending an employee to a clinic or emergency room for further treatment.

There’s no doubt that this is a scary time, and a workplace injury can escalate that fear even further. Our team will always be here for your people 24/7/365. If you want to learn more about CarivaCare and how we can support you, email us at

Share this article on social media

Call Us Today!