Customer Incident & Complaint Reporting
Let us help you by establishing an effective process, providing customers a neutral party to report to so that immediate and appropriate actions can be taken.
In today’s business climate it is extremely important to be able to receive and respond to all complaints.
Whether the caller wants to provide their contact information or report anonymously, our service gives them an opportunity to provide information they feel needs to be known, and the business an opportunity to respond and act accordingly.
Customer complaints
Safety issues
Customer Injuries
General feedback/ other concerns
Information can be sent anonymously or privately to company stakeholders.
WHAT ARE THE BENEFITS?
- Available 24/7/365 (including holidays)
- Callers may report anonymously
- Reports are emailed within an hour of the call
- US Based Agents
- Native Spanish Speaking Staff
- Translators are available in many different languages, including Spanish
